5 Traits of Great Community Managers

March 20, 2024 Sasha Cancél

Community managers play a vital role in property management, orchestrating the intricate details that create harmonious living spaces for residents and ensure property owner satisfaction. These versatile professionals navigate a complex landscape, demanding a unique blend of skills to guarantee the smooth operation of residential communities. If you want to learn how to be a good property manager, here are the characteristics every community manager should boast:

1. Organizational Skills

Community management is an arena full of details and responsibilities. Great community managers excel in organizing and streamlining processes, from applications to maintenance schedules and community events. 

Their ability to maintain a structured approach ensures that all aspects of the community run smoothly and efficiently. This trait is crucial for managing multiple tasks while ensuring that nothing falls through the cracks.


2. Expert Communication

At the heart of community management lies the ability to communicate effectively. A great community manager is not only the point of contact for residents and owners but also a mediator and facilitator, ensuring clear, open lines of communication. 

They handle inquiries, resolve conflicts, and foster a sense of community among residents. Their communicative prowess is essential for building trust, maintaining positive relationships, and ensuring that all stakeholders are informed and engaged.


3. Financial Savviness

Understanding the financial implications of property management is indispensable for a community manager. They must keep an eye on budgeting, rent collection, and financial reporting, balancing the need for profitability with the maintenance of high-quality living conditions. 

Their financial expertise enables them to make informed decisions that enhance the value of the property, optimize expenses, and contribute to the community’s overall financial health.


4. Legal Proficiency

Navigating the legal landscape is a critical component of community management. Great community managers are well-versed in the laws and regulations that impact property management. 

They can find resources like the official state government websites or professional associations such as the Florida Association of Realtors or the California Apartment Association for staying updated on relevant regulations. Staying informed about legal changes is crucial to ensure compliance, mitigate risks, and provide reliable guidance to residents and property owners.


5. Innovative Problem-Solving

The ability to address and resolve unforeseen challenges is what sets apart great community managers. They are adept at identifying issues, from maintenance emergencies to tenant disputes, and implementing effective solutions. 

Their problem-solving skills are complemented by a proactive approach to improving community living, whether through enhancements to amenities or the introduction of new services.


Bonus Track: Leveraging Technology

Incorporating technology is no longer an option but a necessity in modern communities; ONR is a comprehensive property management platform that empowers managers to streamline various aspects of their work.

Benefits of Using ONR:

  • Maintenance request management: Streamlines the process of submitting, tracking, and resolving maintenance issues.
  • Communication tools: Enables efficient communication between residents and managers through our sleek online portal and easy-to-use mobile app.
  • Enhanced organizational efficiency: Frees up valuable time for other crucial tasks.
  • Improved resident satisfaction: Provides a convenient experience with quick responses to residents’ requests.
  • Data-driven decisions: Gain insights from the platform’s analytics to optimize operations.


Are you interested in learning about the tools that can help you on how to be a good property manager?

Book a demo today!