In an association, things break down all the time—and fixing them is key to keeping tenants happy and safeguarding their real estate investment. But tackling a constant flow of requests can be overwhelming if you’re not ready to handle them.
Here are six cutting-edge strategies to revolutionize your maintenance management game, highlighting how trailblazing solutions like ONR can effortlessly blend into your workflow.
Digitalize your association
The property management scene is witnessing a tech revolution; according to a survey conducted by the National Apartment Association, a whopping 81% of property managers depend on technology daily. What’s perhaps more surprising is that 19% of the companies are still running their association the brick-and-mortar way. By adopting an user-friendly software and platform, you can centralize maintenance tasks, prioritize them, and allocate resources with ease (better than keeping track of loose paperwork and an avalanche of emails). This leads to quicker responses, satisfied tenants, and improved retention rates.
Empower Tenants to Take Control
Bring tenants into the maintenance loop and watch your workflow thrive. By giving them access to an easy-to-use mobile app like ONR’s, tenants can submit requests with just a few smartphone taps. Research conducted by AppFolio showed that 60% of tenants prefer using mobile apps for maintenance requests, and with the new generations of digital-native tenants, we expect this to grow exponentially.
This streamlined method saves time and energy for everyone involved and strengthens landlord-tenant relationships.
Boost Communication with In-App Messaging
Clear communication is the backbone of top-notch maintenance management. In-app messaging features, like those found in ONR, enable property managers, tenants, and service providers to share info and updates instantly. Say goodbye to never-ending email chains, phone calls, or sudden office visits, and keep everyone in the loop. As a result, maintenance issues are resolved faster and potential disputes are proactively addressed.
Keep Your Maintenance Records on Point
A comprehensive maintenance history is vital for legal and financial purposes. Platforms like ONR automatically track every request, its status, and all related communication. This lets property managers review an association’s history whenever needed, which helps in spotting recurring issues, evaluating contractor performance, and preparing for audits or inspections. Plus, well-documented maintenance records can seriously elevate your property’s resale value.
Automate Tasks
By automating task assignments and follow-ups, property managers can streamline maintenance processes and concentrate on more strategic business aspects. A 2020 Buildium report showed that 66% of property managers view automation as crucial for company growth. Intelligent automation features in ONR allow managers to allocate maintenance tasks to suitable service providers based on their skills, availability, and property proximity. This results in faster response times and higher tenant satisfaction.
Leverage Data-Driven Insights
Data analysis is your secret weapon for optimizing maintenance management. By tracking key performance indicators (KPIs) like average response times, completion rates, and tenant satisfaction scores, you can pinpoint areas needing improvement and allocate resources effectively. With powerful analytics available, property managers can adopt best practices and drive consistent progress, creating a thriving property management business.
The rise of digital platforms is transforming property management, enabling tasks to be streamlined and automated. Property managers can communicate more efficiently with tenants and landlords, while also collecting and analyzing data.
This trend is expected to continue, with future innovations such as the Internet of Things (IoT) providing even greater efficiency and control. As technology advances, property management will become increasingly digital. Companies that invest in digital technology will have a competitive advantage, benefiting from reduced costs, improved tenant experience, and increased profitability.
Are you ready to jump-start your company into the future of property management?